SALES TERMS AND CONDITIONS OF WWW.CHACOK.COM WEBSITE
Clients privacy and security
DATA PROCESSING & PRIVACY POLICY
Version: October 2022
This policy sets out the basis on which we collect and process your personal data through your use of our website, and/or signing up for newsletters, competitions and other marketing activities either in-store or online.
Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.
INFORMATION ABOUT US
AMARA DESIGN SAS is the controller responsible for your personal data (referred to as "we", “us” or “our” in this privacy policy). We are registered in France as a limited responsabilities company with a capital of 28 560,00 Euros, the headquarter is located in Porte de l’Arenas Hall C, 455 Promenade des Anglais, CS 13326, 06206 Nice Cedex 3, registered at the Registre du Commerce et des Sociétés Paris with the following numbers 31816319300044, VAT number FR85318163193 .
If you have any questions about this privacy policy, the use of your personal information, or your dealings with our website, you can contact us at contact.web@chacok.com
YOUR PERSONAL DATA
Information You Provide to Us
You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, contact us, or sign up for newsletters and other marketing activities, either in one of our shops or online:
Your Identity and Contact Details -includes your name, email address, home postal address/billing address, delivery address (if different), and your contact telephone number;
Your Payment Details - your bank details and payment card details, however your payment transactions will be encrypted by the acquiring bank so we will not retain any payment card details submitted by you;
Your Profile Data - if you register a customer account, this includes the profile you create to identify yourself when connecting to our website and Apps (including your username and password) and other data about purchases and your personal preferences; and
Additional Personal Details - At your option, you can also provide additional personal information to us such as your date of birth, gender, product preferences and interests. This additional information would only be collected and stored by us for the purpose of analysing sales to help us understand and improve our business and for the purpose of any direct marketing which you may have expressly given your consent to.
Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.
We do not collect any categories of sensitive personal data and this website is not intended for children so we do not knowingly collect data relating to children.
Information We Collect When You Use Our Website
As you interact with our website, we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Usage Data - includes details of products and services you have purchased from us, and information about how you use our website and our Apps;
Technical Data - includes:
your Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, mobile applications traffic data, weblogs and other communication data ;
if you use a mobile device to access our website or one of our Apps, the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone settings);
Other - We may also receive information from third parties we work closely with such as online fashion retail platforms, delivery services, credit reference agencies and fraud prevention agencies.
WHAT WE USE YOUR PERSONAL DATA FOR
Data protection law in France allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:
To fulfill a contract with you; or
Where necessary to comply with a legal or regulatory obligation; or
Where necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override these interests); or
For other reasons where you have expressly consented to those purposes.
Below are the ways we will use your personal data to fulfill your contract and/or for our legitimate interests:
Processing your order, including taking payment, supplying products and any after sales services such as cancellations and returns;
identify verification and credit checking;
keeping you updated on the progress of your order, we will usually communicate with you about your order by email, but we or our couriers may also contact you by phone;
where you have registered with us, processing and administering your account;
processing information required for competition, promotion or survey entries by you;
allowing you to participate in interactive features of our service if you choose to do so;
analysing sales to help us understand and improve our business;
administration, analysis and assessment of our website and Apps and their performance, to understand and develop our business and for the improvement and optimisation of our website and any Apps; and
as part of our efforts to keep our website and our Apps safe and secure.
Direct Marketing We need your consent for direct marketing communications. If you have expressly given your consent to receive direct marketing from us, whether via our website or in store, we may use the information you have given us for:
delivering direct marketing, advertising and updates from us to you, such as telling you about forthcoming events, products, services and offers and updates and information about us;
measuring and understanding the effectiveness of advertising we serve to you and others; and
making suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
At any time you can opt out of direct marketing or change your preferences. For further information on how to do this, please click here
Cookies: We need your consent for our use of cookies. You have the right to withdraw your consent and you can find further information on how to do this by clicking here.
WHO WE SHARE YOUR PERSONAL DATA WITH
We may share your information within AMARA DESIGN SAS and with our selected third parties for the purposes referred to above. For example:
Payment Acquiring Services to process your payment;
Delivery and Courier Companies to supply your order;
Credit Reference & Fraud Prevention Agencies for credit checking and identity verification;
Analytics and search engine providers that assist us in the improvement and optimisation of our website;
Build and hosting service providers that help us to maintain the software that runs our website. They provide us with reporting statistics, and serve cookies on our behalf to enable any website and sign-in functionality.
Where you opted in to direct marketing, third party advertisers, affiliate marketing agencies and advertising networks engaged by us to select and serve relevant communications to you on our behalf.
We require all third parties engaged by us to respect the security of your personal data and to treat it in accordance with the law. Such third parties are only allowed to process your personal data in accordance with our instructions, and not for their own purposes.
From time to time, we may ask you if you would like to be contacted by other selected third parties, such as part of a joint promotion or a collaboration. If we do this, we will also provide you with a link to that third party’s privacy policy to help you decide whether or not you wish to be contacted by them. If you do consent to this (by an express opt in), that third party would be the data controller in respect of any activity by them that you have consented to.
Links to Other Organisations
Our website may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
OPTING OUT OF MARKETING AND PREFERENCE UPDATES
If you no longer wish to receive direct marketing and updates from Chacok you can unsubscribe at any time by clicking on the link in the footer of the email or using the ‘unsubscribe from all’ link within the email preference centre accessible through the emails. You can also amend your preferences within the email preference centre. Alternatively you can contact customers services on +33(0)6 87 26 65 65 or email contact.web@chacok.com . If you are a registered online customer you can also opt out and amend your preference settings within your login profile under "My Account".
SECURITY OF YOUR PERSONAL DATA
Our website have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also put in place procedures to deal with any suspected personal data breach.
Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you to choose an effective, secure password and not to share your password with anyone.
We recommend only connecting to secure wireless networks that you trust to reduce the risk of unauthorised people intercepting your online activity. Beware of the risks of using public wifi.
If you receive an email purporting to be from Chacok asking for personal data, please do not respond to the email but please let us know that this has happened so we can check whether the email is genuine.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will keep your data for as long as you are a customer and thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.
YOUR RIGHTS
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if there is no need for us to keep it. Please let us know if you think we should not be using it, but please be aware that there may be legal or other official reasons why we need to keep or use your information.
Your rights under data protection laws in relation to your personal data are briefly summarised below, and you can exercise these rights by emailing us at contact.web@chacok.com or by writing to us at Service Clients Chacok –
AMARA DESIGN SAS Porte de l’Arénas Hall C, 455 Promenade des Anglais, CS 13326, 06206 Nice Cedex 3
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which we will tell you about, if applicable, after receiving your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; © where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time if we are relying on your consent to process your personal data (such as direct marketing and cookies). This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds. If you withdraw your consent, we may not be able to provide certain products or services to you.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data and we try to respond to all requests within one month.
You have the right to make a complaint at any time to the European Commission dedicated page for online dispute resolution
https://ec.europa.eu/consumers/odr/main/?event=main.home.show
However, we would appreciate the chance to deal with any concerns you may have before you approach the European Commission so please contact us in the first instance.
If you have any questions or require any more information please contact us at contact.web@chacok.com
About Us
The www.chacok.com online store (the “Website”) is an online e-commerce website accessible to all Internet users.
This Website is published by AMARA DESIGN SAS (“AMARA DESIGN SAS”, “we” or “us”), as a limited responsabilities company organized and existing under the laws of France with share capital of €28 560,00, having its registered office at
Porte de l’Arenas Hall C, 455 Promenade des Anglais, CS 13326, 06206 Nice Cedex 3 and registered with the Registre du Commerce et des Sociétés of Antibes under number 31816319300044, intra-Community VAT number: FR85318163193 .
1. General information concerning these general terms of sale (“GTS”)
1.1. Purpose
These GTS apply exclusively to the online sale of Chacok products (the “Products”) on the Website, to which all Internet users have free and unrestricted access.
1.2. Scope of application
(i) These GTS exclusively govern online contracts for the sale of the Products to buyers who are consumers over the age of 18 and with full legal capacity to contract (“Customer(s)” or “you”).
(ii) These GTS comprise, together with the order form, the contractual documents binding the parties, to the exclusion of any other documents, brochures, catalogues or photographs of the products which are provided for information purposes only.
(iii) These GTS apply exclusively to Products delivered to Customers residing in the following countries (the “Delivery Zone”):
- Ø Metropolitan France (Corsica island excluded), Principality of Monaco;
- Ø Europe Zone 1: Austria, Belgium, Denmark, Germany, Ireland, Italy, Luxembourg, the Netherlands (the Netherlands Antilles and Aruba excluded), Portugal, Scotland, Spain (Canary islands excluded), and the United Kingdom;
- Ø Europe Zone 2: Andorra, Bulgaria, Corsica, Czech Republic, Estonia, Finland, Greece, Hungary, Norway, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden and Switzerland.
(iv) These GTS have been drafted, together with all of the contractual information contained in the Website, in the French language.
1.3. Availability and enforceability of these GTS
These GTS may be consulted at any time on the Website and prevail, as applicable, over any document containing any terms or conditions inconsistent herewith.
These GTS are enforceable against Customers, who recognize, by clicking on the acceptance box provided, that they have read, understood and accept them before placing an order.
Validation of an order by a Customer, in the manner described in point 5 below, entails acceptance without reservation of the GTS applicable on the date of the order, the conservation and reproduction of which is ensured by us in accordance with §1369-4 of the French Civil Code. By validating an order, the Customer agrees to make the corresponding payment.
1.4. Variations to GTS
We reserve the right to vary our GTS at any time.
In case of any variation to the GTS, the applicable GTS shall be those in effect on the date of the order. A copy of such GTS, dated as of that day, can be provided to you upon request.
To consult the GTS in effect, click on the “GTS” link.
1.5. Severability
The invalidity of a contractual provision does not entail the invalidity of these GTS, unless such provision is of the essence and without which one of the parties would not have entered into the contract of sale.
No temporary or continuing failure by us to enforce one or more provisions of these GTS shall be deemed to constitute a waiver of such provision or of any other provisions of the GTS, which shall continue to produce their effects.
2. Products
2.1. Features
All of the Products offered for sale, presented in the catalogue published on the Website, are the subject of a description indicating their main features within the meaning of §L.111-1 of the French Consumer Code.
Photographs illustrating the Products are not contractual.
2.2. Compliance
The Products comply with all laws and regulations in France in effect at the time of placing on the market.
3. Prices
3.1. Sales price
In accordance with §L.113-13 of the French Consumer Code, prices are expressed, for every Product featured in the electronic catalogue, in Euros, inclusive of all taxes, excluding the shipping and delivery costs indicated before validation of the order, which are billed in addition.
The total amount payable by you is indicated on the order confirmation page. It includes all costs payable by you, including, but not limited to, delivery costs, based on the option chosen under the conditions set forth in point 7.3. below.
The sales price of the Product is the price in effect on the date of the order.
In case of a promotion, we agree to apply the promotional price to any order placed during the promotional period.
3.2. Variation
We reserve the right to vary our prices at any time, while guaranteeing you the application of the price in effect on the date the order is placed.
4. Offer
4.1. Scope
The online offers made on the Website are reserved to Customers residing in countries included within the Delivery Zone.
If residing elsewhere, you are invited to consult the list of Chacok distributors in the country concerned in the “Chacok stores” section.
4.2. Term
The online offers made on the Website are valid, unless otherwise indicated, for as long as the Products are featured in the electronic catalogue, subject to stock availability.
4.3. Acceptance
In accordance with the double-click process, your final acceptance of the offer is validated when you click on the order confirmation box.
5. Order
5.1. How to place an order
You should select the Products you wish to order on the Website as follows:
- Ø Add the selected Products to the shopping basket by clicking on the “Add” button
- Ø View the selected Products by clicking on the “My Wardrobe” button
- Ø Change your selection by clicking on the “Continue Shopping” or “Update Shopping Basket” button or by changing the number of items, as appropriate.
For every Product selected on the Website, a pop-up page will automatically come up with a photograph of the item, available colors, references and sizes, number of items chosen, unit price and the total price of the order.
You should verify the order is accurate before confirming it.
While every effort is made to ensure that the color and motif of the Products shown in the photographs displayed on the Website are faithful to the original Products, variations may occur, in particular due to technical limitations on the rendering of the colors on computer equipment.
Upon placing an order, you must provide accurate and complete information. The following information will be requested: term of address, name, first names, phone number, email address, billing and delivery addresses.
At the end of the ordering process, you will be invited to click on the “Place my order” button.
By clicking on that button, you are requested accept these GTS as well as the Website’s confidentiality policy.
By confirming the order, you accept these GTS and agree to enter into the contract.
We will send you an e-mail acknowledging receipt of the order and payment of the order in the best timely manner.
5.2. Changes to orders
Any changes to an order you make after it has been confirmed is subject to acceptance by us.
5.3. Validation of orders
Before validating your order, you will be given information by AMARA DESIGN SAS on:
- the length and conditions of the cooling-off period and how to exercise your cancellation right (a standard cancellation form is provided to Customers on the Website;
- the methods of payment accepted by AMARA DESIGN SAS; and
- any delivery restrictions applicable.
The indication “By validating an order, the Customer agrees to make the corresponding payment” should also be expressly mentioned on the Website before the Customer validates the order.
We reserve the right to refuse any order if we have legitimate grounds, in particular if the quantities of a same Product ordered are abnormally high for a buyer who is a consumer.
5.4. Unavailability of Products ordered
If the Products ordered are not available for delivery, we will immediately inform you and may offer you a Product of equivalent quality and price.
In case of disagreement, we will provide you with a full refund within a maximum of thirty (30) days of the date of your payment.
6. Contract
6.1. Conclusion
The contract of sale is formed when we send you an email confirming your order.
6.2. Archival and proof
Communications, order forms and invoices will be stored on a reliable and sturdy data storage device such as to constitute a faithful and permanent copy in accordance with §1348 of the French Civil Code.
Such communications, order forms and invoices may be produced as evidence of the contract.
6.3. Cooling off period
(i) Excluding the special cases laid down by the provisions of §121-21-8 of the French Consumer Code where the cancellation right is excluded by law, upon receipt of the Products, you have a cooling-off period of fourteen (14) clear days in which to return the Products delivered, for an exchange or refund, without having to give any reason or pay any penalty, to the following address:
AMARA DESIGN SAS
Porte de l’Arenas Hall C, 455 Promenade des Anglais, CS 13326, 06206 Nice Cedex 3
You must inform us of your cancellation by using the cancellation form provided to you on the Website or by making any other clear statement setting out your decision to cancel.
To return a Product, you should first make a return request or contact the customer service department (the contact details of which are provided on the Website), and indicate the number of the order cancelled so as to obtain a return form.
You should complete the return form by indicating whether an exchange or a refund is sought.
The Products must be returned in their original packaging in a perfect condition and without having been worn. Returns of damaged, worn, dirty or incomplete Products will not be accepted. The parcel should contain the return form displaying a valid number as well as the purchase invoice, or a copy thereof in case of a partial return.
(ii) In case of an exchange:
To make an exchange, it is imperative that you return the goods to be exchanged in accordance with the conditions set forth below applicable to requests for refunds.
(iii) In case of a refund:
AMARA DESIGN SAS will refund you for the entire amount paid, delivery costs included (except for partial return), without undue delay and in any event within fourteen (14) days following the date when we were informed of your cancellation decision.
In case of total refund of a payment in 2 or 3 installments free of charge, the 1rst installment will be refunded and the following installment(s) will be canceled depending on a payment in 2 or 3 installments.
In case of a partial refund of a payment in 2 or 3 installment free of charge, the Client will be informed about the reception of its return parcel and AMARA DESIGN SAS will let the payment run in 2 or 3 installments, then the refund will be made at the last installment.
7. Payment
7.1. Terms of payment
The total price of the order is due on the date you place the order.
Payments can only be made by debit or credit cards or by bank transfer. The following cards are accepted: CB Nationale, Eurocard MasterCard®, Visa®, American Express®.
From an order of 300€, it is possible to pay in 2 or 3 installments free of charge. In this case, the 1rst installment happens when ordering, the 2nd installment: 30 days after the 1rst installment and the 3rd installment : 30 days after the 2nd installment. The secured payment in several installments obligates to pay the total amount of your order written on your invoice.
Orders are only shipped after verification of the verification of the method of payment and receipt of authorization to debit your card.
Payments by debit or credit cards are debited when the order is shipped. In case of unavailability of some of the Products ordered, we will refund you the amount debited for the items that are not available.
7.2. Secure payment
Our Website provides a secure online payment system (3D SECURE system) for secure transmission of your bank card information.
8. Delivery
8.1. Delivery times
AMARA DESIGN SAS will deliver the Products to you within a maximum of:
- Ø Seven (7) business days of receipt of the order for metropolitan France and Monaco;
- Ø Fourteen (14) business days of receipt of the order for other countries in the Delivery Zone.
Average delivery times after receipt of the order are three (3) to seven (7) days for metropolitan France and Monaco and five (5) to ten (10) days for other countries in the Delivery Zone.
However, in case of a delay in delivery of more than seven (7) business days for metropolitan France or fourteen (14) business days for other countries that is not due to a case of force majeure, you may cancel your order by notice sent by registered letter with return receipt to the following address:
AMARA DESIGN SAS
Porte de l’Arenas Hall C, 455 Promenade des Anglais, CS 13326,
06206 Nice Cedex 3
You may return the Products, as applicable, within a period of three (3) clear days from receipt thereof, if delivered after the date of sending of such letter, under the conditions set forth in 6.3 of these GTS.
In the event the goods are returned to AMARA DESIGN SAS within the above periods, you will receive, within a maximum of fourteen (14) days from the date of return of such goods, a refund of your payment, to the exclusion of any indemnity payment.
In the event the goods are not returned to AMARA DESIGN SAS in the time periods indicated above, you will receive, within a maximum of fourteen (14) days from the date of our effective receipt of such goods, a refund of your payment, to the exclusion of any indemnity payment.
8.2. Delivery problems
Deliveries are deemed to be made once the Products ordered have been delivered to you or any other person designated by you. If you use a carrier other than our recommended carrier, the risk of loss or damage to the Product(s) will pass to you upon delivery of the Product(s) to your chosen carrier.
You are responsible for checking, upon receipt of the order, the condition and conformity of the Products delivered.
In case of damage or apparent defect in the Product, you have fourteen (14) days from the date of delivery in which to send an email to the Customer Service Department to notify any reservations or complaints, by providing all details thereof, in view of obtaining the replacement of the Product under the conditions described in point 6.3 of these GTS.
If the Product does not conform to your order, you may log onto your account and make a new request for return or send a complaint to the Customer Service Department.
8.3. Conditions of delivery
AMARA DESIGN SAS only delivers its Products in countries within its Delivery Zone. It is not possible to place an order with a delivery address outside that zone.
If you are located in a country outside that zone, you are requested to consult the list of Chacok distributors in the country concerned in the “Chacok Stores” section of the Website.
The Products will be delivered to the address indicated by you on the order form under the conditions indicated in the “Delivery Info” section of the Website.
For security reasons in particular, AMARA DESIGN SAS will not process any orders for which a general delivery (poste restante), PO box or Cedex address is given.
9. Passage of title
Title to the Products will only pass from us to you once we have received payment in full of the price, regardless of the date of delivery of the Products.
10. Warranties
10.1. Statutory warranties
All of the Products we supply benefit from the statutory warranty of conformity pursuant to §L.211-4 to L.211-14 of the French Consumer Code and the statutory warranty against hidden defects pursuant to §1641 to 1649 of the French Civil Code.
Under those warranties, AMARA DESIGN SAS agrees, at your election, to either refund or exchange any Products that are defective or that do not correspond to your order, under the conditions set forth in point 6.3 of these GTS.
- Ø REPRODUCTION OF §L.211-4, §L.211-5 and §L.211-12 OF THE FRENCH CONSUMER CODE
§L.211-4:
The vendor is required to deliver a product that conforms to the contract, and is liable for any lack of conformity that exists upon delivery.
The vendor is also liable for any lack of conformity caused by the packaging, the assembly instructions or the installation if the vendor assumed responsibility for this in the contract or if installation was carried out under the vendor’s responsibility.
§L.211-5:
To conform to the contract, the product must:
1) Be suitable for the purpose usually expected from such a product and, if applicable:
- match the description provided by the vendor and possess the features that the vendor presented to the buyer in the form of a sample or model;
- have the features that a buyer might reasonably expect it to have considering the public statements made by the vendor, the manufacturer or their representative, including in any advertising or labeling;
2) Or have the features defined by mutual agreement between the parties or be suitable for any special purpose intended by the buyer and which the vendor knew about and agreed to.
§L.211-12:
An action based on lack of conformity is statute-barred two years after delivery of the product.
- Ø REPRODUCTION OF §1641 AND §1648(1) OF THE FRENCH CIVIL CODE
§1641:
The vendor is bound to a warranty regarding any hidden defects in the item sold which render it unfit for its intended use, or which so impair that use that the buyer would not have bought the item, or would only have paid a reduced price for it, had he/she known of these defects.
§1648(1):
The action based on latent defects must be brought by the buyer within a period of two years following discovery of the defect.
10.2. After-Sales Service
Any claims under the warranties should be sent by email to the Customer Service Department:
- by email, to: contact.web@chacok.com
- by mail, to:
AMARA DESIGN SAS
Porte de l’Arenas Hall C, 455 Promenade des Anglais, CS 13326,
06206 Nice Cedex 3
Products under warranty should be returned in new and complete condition, unused and in their original packaging following receipt and confirmation of the claim by the after-sales service.
You will be refunded for the return shipping costs within a maximum of fourteen (14) days following our receipt of the Product.
11. Liability of AMARA DESIGN SAS
Our liability cannot be incurred in case of non-performance or defective performance of the contract of sale that is ascribable either to you or to an unforeseeable and insurmountable act of a third party to the contract, or to an event of force majeure.
Our liability may not be incurred in case the Products do not comply with the legislation of your country of residence, and it is up to you to check that the Product can be lawfully sold in your country.
12. Personal data
In application of Act no. 78-17 of January 6, 1978, as amended by Act no. 2004-801 of August 6, 2004, you are reminded that the collection of personal data, its use in processing orders and creating customer records, and communication to third parties in charge of the fulfillment and payment of orders, is subject to the consent of the data subject.
This processing of personal data, which is stored by us for the sole purpose of duly handling and managing orders and commercial relations, has been declared to the French Data Protection Authority (CNIL), which issued a receipt numbered 1271285 dated January 15, 2008.
This personal data may be shared with LTJR and its subsidiaries, and with AMARA DESIGN SAS and its subsidiaries.
You have the right at any time, in accordance with national and European laws in effect, to access, modify, rectify or oppose the storage of your personal data.
You may exercise your rights by writing to: Contact.web@chacok.com
Depending on the choice made when creating or viewing your account on the Website, you have the possibility of choosing whether you wish to receive offers from us or our partners, or email notifications of any special events or promotions.
If you no longer wish to receive such offers, you may opt out at any time by clicking on the “unsubscribe” link that appears in each email, or by changing your account profile directly on the www.chacok.com Website.
13. Intellectual Property
The Chacok brand, and more generally, all other brands, designs, graphics, images and logos featured on the Chacok products, accessories or packaging, whether or not registered as a trademark, design or model, are and shall remain the exclusive property of AMARA DESIGN SAS.
Any total or partial reproduction, alteration or use of such trademarks, designs, graphics, images and logos, for any reason or by any means, is strictly prohibited.
The same applies for any combination or conjunction with any other trademark, symbol, logo and, more generally, any distinctive sign intended to form a composite logo. These provisions also apply to all materials reproduced on the Website that may be protected under copyright law, the laws on designs and models and/or patent law.
Any use of all or part of this Website, in particular by downloading, copying, transmission or display, for any purpose other than your personal private non-commercial use is prohibited.
14. Governing Law – Language
This contract and the GTS governing them are governed by the laws of France.
They have been drafted in the French language. In case they are translated into one or more languages, only the French language version shall be binding in case of dispute.
15. Disputes
ANY DISPUTE ARISING OUT OF OR IN CONNECTION WITH THIS CONTRACT, ITS VALIDITY, INTERPRETATION, PERFORMANCE OR TERMINATION SHALL BE SUBMITTED TO THE EXCLUSIVE JURISDICTION OF THE FRENCH COURTS.
16. Eco-organization
Please note that we are enregistred with the eco-organization's registry and we are up to date on our eco contributions under the following unique identifier : FR292814_11RRCI issued by ADEME and communicated by Re_fashion whose objective is to facilitate the monitoring of compliance with EPR obligations ( Extended Producer Responsibility ) Textile, footwear and household linen.